(“we” and “us”) operate the Website. By placing an order through this Website, you agree to the terms outlined below. These terms are provided to ensure mutual understanding and protection between both parties regarding our service.

1. General

Orders are subject to stock availability. While we strive to maintain accurate stock counts on our website, discrepancies may occur. In such cases, we will fulfill available products and offer options for backordered items, including waiting for restocking or processing a refund.

1.1 Minimum Order Quantity: 1 item.

1.2 Minimum Order Cost: $650 per order, required for shipping

Please note that to process and ship your order, you must meet both the minimum order quantity and the minimum order cost. This ensures we can provide you with the best service and maintain our high standards for quality and efficiency. Thank you for your understanding.

2. Shipping Costs

Shipping costs are calculated based on weight, dimensions, and destination during checkout. The payment for shipping will be collected with the purchase, and this amount will be the final shipping cost to the customer.

2.1 Our Shipping Partner

Our Strategic Courier Deliver By India Post, FedEx.

3. Returns

3.1 Return Due To Change Of Mind

If the product are start in making we can not cancel your order.

3.2 Warranty Returns

Valid warranty claims must be submitted within 7 days of receiving items. Customers are responsible for return shipping costs but will be reimbursed upon successful warranty claims. Refunds, store credit, or replacement items are offered upon confirmation of warranty claims.

Once the warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you.

4. Delivery Terms

4.1 Transit Time Domestically

Domestic shipments generally take 3 – 7 days in transit.

4.2 Change Of Delivery Address

Delivery address changes are possible before dispatch.

4.3 Items Out Of Stock

If The Product is Out of Stock We will make a New product and provide it to you.

4.4 Delivery Time Exceeded

If delivery exceeds the forecasted time, contact us for investigation.

4.5 Delivery Time

Your order will Deliver within 12-15 business days while pieces are in stock. Once pieces are out of stock you will be notified what your Deliver time will be.

5. Tracking Notifications

Customers will receive tracking links upon dispatch to monitor shipment progress.

6. Parcels Damaged In Transit

If the product is damaged, return it for repair or replacement. Shipping for returns is the customer’s responsibility.n.

Shipping will be on the customer. because on the parcel we didn’t make any damage.

7. Duties & Taxes

7.1 Sales Tax

No sales tax is applied to orders outside India.

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and undefined encourages you to be aware of these potential costs before placing an order with us.

8. Cancellations

Yes, You can cancel the order. Orders can be canceled within 24 hours of placement.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier. for insure parcel, you want to pay the 150$.

9.1 Process for parcel damaged in-transit

We will process a replacement as soon as the courier has completed its investigation into the claim.

9.2 Process for parcel lost in transit

We will process a replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service inquiries, please submit an inquiry at +91 8780230268. or Mail at contact@thefirajewels.com